At GBportal, we are committed to delivering high-quality digital solutions and ensuring a smooth experience for our clients. To avoid any misunderstandings, we strongly encourage customers to contact our support team at [email protected] with any questions before placing an order. Please make a purchase only when you are fully prepared to move forward with our services.
Refund Eligibility
Refunds are available under limited circumstances. If you encounter an issue that we are unable to resolve, you may request a refund within 14 days of your purchase or renewal. Refunds apply only to prepaid fees and will be processed back to the original payment method.
Non-Refundable Services
The following services are non-refundable once work has commenced or deliverables have been provided:
- Custom Development & Design (including apps, websites, branding, and graphics)
- Marketing & Lead Generation Services (such as ad campaigns, SEO, and outreach)
- Third-Party Costs (domain registrations, SSL certificates, software licenses)
- Subscription & Monthly Plans (no refunds for partial months or promotional discounts)
Violations of Terms & Conditions (misuse of services or prohibited activities)
Refund Processing
If a refund is approved, your account and services will be terminated immediately. Data associated with your account will be retained for 30 days before permanent deletion. Refunds typically take 5-10 business days to process.
For any inquiries, please reach out to [email protected] before making a purchase. Our team is happy to assist you!